Reference

sutera77 Privacy Policy For Indonesia Accounts

Our Privacy Policy explains how sutera77 handles the details you provide before account access, including contact data, device records and wallet references for DANA, OVO, GoPay and QRIS.

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CONTACT THE TEAM

Privacy Help Near Your Wallet Status

A clear contact path matters when your account details or payment record needs attention. Use the support route linked from your account area and include the email or phone detail attached to your profile, plus a receipt reference when your question concerns DANA, OVO, GoPay or QRIS. We use those details to locate the right record without asking you to send a password.

Team online

Account data request

Ask us to confirm the personal data connected with your sutera77 account. We may request an account step or identity detail before responding, so a different person cannot obtain your records through a simple message.

Wallet record question

For a missing DANA, OVO, GoPay or QRIS receipt, share the payment reference and approximate time through the account support path. Please remove passwords, security codes and unrelated personal details before sending any attachment.

Correction request

If your contact detail or verification record needs correction, tell us which field is wrong and what should replace it. We may keep the original record where a legal, security or transaction reason requires retention.

SIX DATA CONTROLS

Six Controls Behind Account Data

We handle this Privacy Policy through practical controls rather than vague promises. Account access begins with the details you submit and may include a phone verification step before entry.

Collection at account opening

We collect the details you enter during the account path, such as contact information and verification fields. If a required field is incomplete, we use it to explain the access step rather than treating unrelated device data as a substitute.

Phone verification

A phone verification step can connect your account with the person requesting access. Keep your code private and do not place it in a support message; our team can use other account references to locate a request.

Mobile device signals

When you use a mobile browser, we may record device and session signals linked to login, wallet status or a lobby request. These signals help us identify unusual access without reading unrelated files on your device.

Cookie preferences

Cookies can remember session choices and help us understand which policy page path brought you to an account step. You can manage cookie settings in your browser, although disabling some cookies may affect account access.

Retention and deletion

We retain account, security and payment references only as long as needed for the stated purpose or a legal requirement. A deletion request may therefore remove active profile details while transaction or security records remain limited.

Requesting policy changes

Contact us through the support path connected with your account if you want a copy, correction, restriction or clarification about stored data. Tell us the request type and account detail so we can verify the request safely.

Privacy Policy Questions For Your Account

These answers address the Privacy Policy questions we expect when you are deciding whether to open an account from Indonesia. They cover the records created by login, mobile use and local wallet selection, along with the practical route for asking us to access, correct or remove data. If your situation is different, use the account support path.

It covers personal details, account access records, phone verification, device signals, cookies and payment references connected with your account. It also explains why we use those records, retention limits and how to contact us about access, correction or deletion.

Yes. We may receive a reference showing that DANA or QRIS was selected, along with a receipt or status detail needed to match an account transaction. The wallet provider may hold separate records under its own privacy terms.

Device and session signals help us recognise an account login, investigate unusual access and connect a mobile wallet-status question with the correct session. We do not use this process to read unrelated files stored on your phone.

Use the support path shown in your account area and state that you want a copy of your personal data. Include the account email or phone detail, but never send a password or verification code. We may verify your identity first.

Yes. Send a correction request through account support, identify the field that is inaccurate and provide the replacement detail. We may retain the earlier value when it is needed for security, payment matching or a legal requirement.

Retention depends on the purpose of the record and any applicable legal or security requirement. Active profile details may be removed after an accepted request, while payment, access or investigation references can remain for the necessary period.

Our Privacy Policy applies to the account and data path where local law permits. If access or eligibility is uncertain, check the applicable local rules and contact support before submitting personal details or selecting DANA, OVO, GoPay or QRIS.

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